Connected Claims USA (May 21st & 22nd, Chicago) is the only forum bringing together claims to explore how to deliver a seamless, omnichannel claims customer experience. The insurance industry is entering an age of disruption and digital transformation, and as both the moment of truth for fulfilling the customer promise, and a significant cost centre, claims is a priority for transformation. With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes.